Connect With Your Customers
Gain access to skilled agents proficient in real-time engagement, social media communication, and specialist technology.
Real-time Engagement
MyKoro excels in providing real-time customer support through live chat and social media channels. By outsourcing these services to MyKoro, your customers can interact with their trained agents instantly, addressing their inquiries, concerns, and feedback promptly. This immediate engagement enhances customer satisfaction and loyalty.
Focus On Your Business
Outsourcing social media support to MyKoro ensures that your brand's online presence is managed effectively. They respond to comments, messages, and mentions professionally, protecting your brand reputation and fostering positive customer relationships.
24/7 Support
By outsourcing live chat and social media support to MyKoro, you can expand your reach to customers who prefer to communicate in languages other than English. This inclusivity demonstrates your commitment to providing excellent service to all customers.
Brand Consistency
MyKoro ensures consistent brand messaging and tone of voice across live chat and social media interactions. Their agents are trained to align with your brand guidelines, values, and mission, delivering a seamless brand experience to your customers. This consistency strengthens brand recognition and trust in the Australian market.
Cost-Effective Solution
Outsourcing live chat and social media support to MyKoro offers cost savings compared to maintaining in-house teams for these channels. You eliminate the need for investing in additional resources, training, and technology, as well as addressing potential scalability issues. MyKoro's cost-effective solution allows you to allocate resources efficiently across other business areas.
Social Listening and Analysis
MyKoro utilizes social listening tools to monitor online conversations about your brand, products, and services. By outsourcing social media support to MyKoro, you gain valuable insights from customer feedback, enabling you to make data-driven decisions and improvements. This proactive approach helps you stay ahead of trends and address customer needs effectively.
GET READY TO GROW
We Are Committed To Our Customers Success From Start To Finish
Entrust Your Project To Our Team Of Professionals
Our Australian operated, Fiji run team is structured for your success. You will be assigned an experienced account manager to ensure the team is on track to meet your goals and meeting quality standards.
Best practice monitoring and performance tracking are implemented to give your full oversight of how performance is tracking.
Get in touch today for a free consultation to understand how we can help your business grow.
25+
Years Experience
257k
Calls Per Month
96%
Staff Satisfaction
